Utility / Energy Bill Assistance (CEAP)
By appointment
Mon, Tue, Wed, Thu 7:30 AM – 5:30 PMFri 7:30 AM – 12:00 PM
ID requiredAppointment requiredProgram is federally funded under the C…
- Requirements
- Submit a completed Utility Assistance Packet with copies of ALL of the following: (1) Proof of income for all household members age 18+ covering the last 30 days (pay stubs, Social Security/SSI/SSDI award letter, unemployment statement, child support, self-employment records, etc.); (2) Most recent utility bills (electric, gas, and/or propane); (3) Citizenship verification for every household member (birth certificate, Social Security card, U.S. passport, or eligible-immigration documentation); (4) Photo ID for each adult; (5) Proof of residency in Cooke, Fannin, or Grayson county (TCOG's three-county service area for in-person intake; the program territory also extends to Collin, Denton, Hunt, and Rockwall). Applications are accepted by mail or drop-off only - no email, fax, or online submission. Mail or drop off to: TCOG Utility Assistance, 1117 Gallagher Drive, Suite 200, Sherman, TX 75090.
- Limits
- Program is federally funded under the Comprehensive Energy Assistance Program (CEAP) and currently operates from a waitlist. Processing time after a complete application is submitted is approximately 8 weeks. Incomplete or outdated applications, or applications missing required documentation, will delay processing.
- Eligibility
- Household income must be at or below the Federal Poverty Income Limits applicable to the program (100% or 150% FPL depending on funding stream; income limits effective January 26, 2026 - e.g., a single-person household at 150% FPL is $23,940 annual income). Households containing seniors (60+), individuals with disabilities, or children under 5 are prioritized. Applicant must reside in TCOG's service area (Collin, Cooke, Denton, Fannin, Grayson, Hunt, or Rockwall county).
- ID Required
- Yes — first-time visitors should bring photo ID.
- Appointment
- Clients are seen by appointment only. Call (903) 893-2161 ext. 3541 (Energy Services) to apply, request a packet, or check waitlist status. General client services line: (800) 677-8264. Application questions: [email protected]. The 2025 Utility Assistance Packet can be downloaded from https://tcog.com/wp-content/uploads/2025/01/001-UTILITY-ASSISTANCE-PACKET.pdf and mailed/dropped off to the Sherman office.